General IT Support
1. What does Kraven IT do?
Kraven IT provides fully managed IT services and cybersecurity solutions for small to mid-sized businesses. We handle everything from day-to-day tech support to network management, data security, and strategic IT planning—so you can focus on running your business.
2. What is “Managed IT Services”?
Managed IT Services means we proactively monitor, maintain, and support your entire IT environment for a predictable monthly fee. Instead of reacting to problems after they happen, we prevent issues before they impact your business.
3. Do you only fix problems, or do you prevent them too?
Prevention is our top priority. We use advanced monitoring tools, cybersecurity layers, and routine maintenance to stop issues before they cause downtime—saving you time, money, and stress.
4. What types of businesses do you work with?
We specialize in small to medium-sized businesses, including dental practices, construction companies, and professional service firms. If your business depends on technology, we can help.
Cybersecurity
5. How do you protect my business from cyberattacks?
We implement a multi-layered cybersecurity strategy that includes:
- Advanced threat detection & response
- Endpoint protection
- Email security filtering
- Firewall management
- Employee security training
- Regular security assessments
6. Is my business really at risk for cyberattacks?
Yes. Small businesses are one of the most common targets because hackers know they often lack strong protections. Even a single breach can result in downtime, lost data, and compliance violations.
7. Do you help with compliance (HIPAA, etc.)?
Yes. We assist businesses—especially in healthcare and dental—with compliance requirements like HIPAA by implementing secure systems, documentation support, and ongoing monitoring.
Support & Service
8. How quickly do you respond to support requests?
We pride ourselves on fast response times. Most issues are addressed within minutes, not hours, through our help desk and remote support systems.
9. Do you offer on-site support?
Yes. While many issues can be resolved remotely, we provide on-site support whenever needed to ensure your systems run smoothly.
10. Will I be stuck talking to a help desk overseas?
No. When you work with Kraven IT, you get a local, responsive team that understands your business and provides personalized support.
Costs & Plans
11. How much do your services cost?
Our pricing is based on your business size, number of users/devices, and level of service required. We offer predictable, flat-rate monthly plans so you can budget without surprises.
12. Are there hidden fees?
No. We believe in transparency. You’ll know exactly what’s included in your plan, with no unexpected costs.
13. Can you work with our existing IT provider?
Yes. We can co-manage IT with your current provider or gradually transition you to a fully managed solution.
Data & Backup
14. What happens if we lose our data?
We implement secure backup and disaster recovery solutions so your data can be restored quickly in the event of hardware failure, ransomware, or accidental deletion.
15. How often is data backed up?
We configure backups based on your business needs—often daily or even continuously for critical systems.
Getting Started
16. How do we get started with Kraven IT?
It starts with a simple conversation. We’ll assess your current IT environment, identify risks, and recommend a customized plan to improve performance and security.
17. Will switching IT providers be disruptive?
Not at all. We handle the transition process carefully to ensure minimal disruption to your operations.
18. Can you evaluate our current IT setup?
Yes. We offer IT assessments to identify vulnerabilities, inefficiencies, and opportunities for improvement.
Why Choose Kraven IT
19. What makes Kraven IT different?
- Proactive, not reactive support
- Strong focus on cybersecurity
- Local, relationship-based service
- Industry-specific experience
- Clear, predictable pricing
20. Why should I trust Kraven IT with my business?
We treat your business like our own—protecting your systems, reducing downtime, and giving you peace of mind knowing your technology is in expert hands.
Still have questions?
Contact Kraven IT today for a free IT assessment
Discover how we can make your technology work for you—not against you.